General Information


Anything said within a group therapy session is confidential and remains within the group.

For therapists, this is an ethical and professional issue. Please note, however, that the group therapists work as a team along with nursing staff and your psychiatrist and/or psychologist. If a therapist wants to contact any other persons, e.g. family members – this can only be done with your permission. The only time that confidentiality may be breached is if there is a risk of harm to you or another person.

Confidentiality is key to the cohesion and sense of safety in the group. Group members are, therefore, also responsible for maintaining the confidentiality of the group by not talking to outsiders about what happened in groups. You may share your own experience but not those of others.

Cell Phones

Cell phones will be placed in a box, on silent or switched off during sessions – as you need to focus on YOU and nothing else during that time. Sufficient time will be provided for cell phones.


As a team, we are committed to seeing you improve and making healthy choices.

Being part of the Group Therapy Program is a choice you have made to start a process of giving and receiving feedback and support. This can help you to work toward changes that you feel you need to make in your personal life and relationships. We trust that your time here will make a positive contribution to your quality of life.

Attendance and Cohesion

Group therapy can be stressful and challenging at times. Many people who attend the program find that they want to leave as the program seems overwhelming or brings up uncomfortable emotions. Again, we ask that you suspend your judgment and give yourself and the program time to work. Group therapy is not a ‘quick-fix’. Participation in the program is an investment in your well-being and can mark the start of your recovery process. What you put in, you’ll get out.

Groups run most effectively when they are cohesive and follow a routine. Therefore, please attend all groups in order to receive the maximum benefit from your short time here.

If you know in advance that you will miss a group, please inform the therapist or supporter so that an alternative arrangement can be made for your notes, etc.

Service Providers

Psychiatrists, Psychiatric Registered Nurses, Occupational Therapists, Psychologists, Registered Social Workers.


  • Psychiatrists and psychologists will bill independently from the hospital fee under their own practice numbers
  • The Occupational therapists and Social workers form part of a group practice that delivers services at all our hospitals, hence once a service was delivered (group therapy or individual session), it will be billed under the following names:

Occupational Therapy: Henderson & Partners Inc.

Social Worker: Under own BHF number or otherwise specified, please ask your social worker

How to Give and Receive Feedback

  • Be as honest and direct as possible with other group members and the therapist about how you feel about them and the group therapy process.
  • Focus on what you feel not why you feel it.
  • Be specific.
  • Say what you feel in the moment rather than waiting.
  • Share both the positive and the negative.
  • Be constructive, relevant, non-judgemental and focus on the here-and-now (i.e. what is actually happening).
  • Listen openly, acknowledge and respond honestly to feedback.
  • Strive to avoid excuses and be aware of defensive behaviour.
  • Seek clarification if you’re unsure what someone’s feedback means.
  • Think about the feedback given.
  • It’s usually not helpful to give feedback about something that can’t be changed.
  • Remember that feedback from other group members can be even more valuable than feedback from a therapist.
  • Feedback does not mean ‘criticism’. Feedback is meant to help you become more self-aware. Try to receive feedback with this in mind.


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